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Help Centre

RESPONSIBLE GAMBLING

For some individuals, gambling may result in addiction which may lead to devastating consequences for them, their families and their friends. At Betchamps, we understand the dangers of gambling beyond your means and wish to protect our members. We want you to stay in control of your gambling and not allow gambling to control you.

Betchamps works with NSW Gambling Help which offers assistance to anyone who is affected by compulsive gambling, whether their own or that of a loved one. NSW Gambling Help offers a range of free support and counselling services in a variety of languages. You can contact NSW Gambling Help (GambleAware) at any time for free and confidential advice and support by: Calling 1800 858 858; or visiting their website https://www.gamblinghelp.nsw.gov.au

Do You Have a Problem With Gambling? Recognising that you may be developing a gambling problem is the first step to regaining control.

To assist in maintaining control of your gambling habits we would like you to please remember the following:

- Gambling should be entertaining and not be seen as a means of making money.

- Only gamble what you can afford to lose.

- Avoid chasing losses.

- Keep track of the amount of time and funds you are dedicating to gambling.

It can be useful to track your gambling habits in order to find out if you need help. If you are experiencing difficulty controlling your gambling habits, you should visit the NSW Gambling Help website and spend a few short minutes completing the anonymous self-assessment questionnaire in order to determine your gambling risk level. Should you be deemed a problem gambler we encourage you to seek advice. Living with a gambling problem can be tough, but you are not alone. Confidential help and counselling is only a telephone call away at NSW Gambling Help where you can engage with counsellors who understand that you need a safe anonymous place to seek information about problem gambling.

Staying in Control

We offer several facilities to help you stay in control of your gambling.

MONITOR YOUR BETTING TRANSACTIONS You can readily access a full history of transactions, withdrawals and deposits through the "My Account" icon on our website or alternatively contact your friendly Betchamps support staff at [email protected].

DEPOSIT LIMITS Setting Deposit Limits in advance can be a positive way to help you control your spending. Deposit Limits allow you to set the maximum amount you want to be permitted to deposit into your Betchamps account within a specified period.

As part of our responsibility towards responsible gambling, Betchamps offers a flexible Deposit Limit facility for its members. You will be able to set a daily, weekly, fortnightly or monthly Deposit Limit. You will be able to reduce a previously established Deposit Limit immediately at any time via our website. If, however, you wish to increase your Deposit Limit (i.e. allow yourself to deposit a greater amount into your Betchamps betting account), you will be prevented from doing so for at least the duration of your Deposit Limit period. This waiting period gives you further time to carefully consider your decision to change your Deposit Limit, and gives you the chance to revoke your Deposit Limit change request.

Please contact our friendly Customer Service team if you need any help setting or amending your Deposit Limit or require any further information whatsoever in connection with the Deposit Limit facility.

TEMPORARY OR PERMANENT SELF-EXCLUSION If you want to take a break from gambling, or quit gambling altogether, you are able to voluntarily exclude or bar yourself from Betchamps’ online betting services. You can elect to exclude yourself permanently or, if you just want to take a break, you can deactivate your account for a shorter period of time.

Our staff can help should you elect to temporarily or permanently suspend your Betchamps betting account, or you can access the self-exclusion facility yourself through the "My Account" section of our website.

If you wish to close your betting account via the phone, you can call 0401837827. Your account will remain open until we advise you that your request has been recieved. Immediate account closure can be done via our Website or app.

NSW Gambling Help can also assisting you in self-excluding from betting services including circulating your self-exclusion request among many betting operators.

Please note that: The Customer accounts of temporarily or permanently self-excluded Customers will not be re-activated during the period of the self-exclusion under any circumstances.

Customers may request the closure of their accounts without temporarily or permanently self-excluding. In such circumstances, the Customer account may be re-opened at a later date at the written request of the Customer.

Any self-exclusion from Betchamps' betting services applies only in respect of betting with Betchamps and not your ability to transact with other betting providers. We strongly encourage persons have self-excluded with Betchamps (or any other betting provider) to proactively seek to exclude themselves from betting with any and all other betting providers.

OTHER SERVICES If you feel you need more help to stop or control your gambling, there is software available which can prevent you from accessing online betting sites. Such software includes: BETFILTER or OPTENETPC.

Betstop, the National Self-Exclusion Register (NSER) is a free service for people who want to exclude from all Australian online wagering providers. For further information visit www.betstop.gov.au

COMPLAINTS Complaints under this RG Code can be made to Betchamps by email to [email protected]

Betchamps will endeavour to respond to complaints within 14 days where possible. If a customer is unsatisfied with the Betchamps response, they can make a complaint to:

· the NSW Bookmakers Co-operative; and/or

· RacingNSW (https://www.racingnsw.com.au/minimum-bet-limits-complaints-report/); and/or

· the relevant Controlling Body (should the nature of the complaint also be relevant to the Rules under which Betchamps conducts its bookmaking operations); and/or

· the Liquor and Gaming NSW;

who will undertake an independent review where a complaints falls within the jurisdiction and matters that can be considered by that body. Records of complaints and decisions of any review process made in relation to the operation of this Code will be held for a period of seven years and will be made available for inspection by the Victorian Commission for Gambling and Liquor Regulation on request.

Preventing Children from Gambling Betchamps only accepts members who are at least 18 years of age. We seek personal documents to verify information given to us and dedicate resources to ensure minors do not wager on our website. We expect parents and guardians not to allow minors to use our services under any circumstances. If you suspect someone underage is using the Betchamps website, please contact us and appropriate action will be taken. Last updated 2 November 2023

WHAT’S GAMBLING REALLY COSTING YOU?

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

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